Who we are

At Hobuch wines and spirits, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, and share your personal information when you interact with our wine and spirits import and distribution company in Luxembourg. By using our services and accessing our website, you agree to the terms of this Privacy Policy.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

• Order Processing: We use your personal information to process and fulfill your product orders, manage payments, and carry out deliveries.
• Customer Communication: We use your contact information to send order updates, respond to your inquiries, and provide assistance related to our products and services.
• Service Improvement: We use website usage information to analyze and enhance the functionality of our site, personalize your experience, and optimize our marketing efforts.

Who we share your data with

• Service Providers: We may share your personal information with third-party service providers who assist us in operating our business, such as payment services, delivery services, and data analytics. These service providers are obligated to protect your information and use it only for agreed-upon purposes.
• Legal Compliance: When necessary, we may disclose your personal information to comply with applicable laws, regulations, and legal requests, as well as to protect our legal rights, security, and property.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

• Contact Information: We collect your name, email address, phone number, and postal address to process your orders, send updates, and respond to your inquiries.
• Payment Information: When you make a purchase, we collect payment information such as credit or debit card data necessary to process the payment and complete the transaction.
• Delivery Information: We collect delivery details, such as the shipping address and recipient’s contact information, to ensure effective delivery of the requested products.
• Website Information: We collect technical and usage information, such as IP addresses, browser type, pages visited, and time spent on our website, to improve the user experience and perform statistical analysis.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

We implement appropriate security measures to protect your personal information against loss, unauthorized access, and misuse.